Patient Services Representative

Job Title: Patient Services Representative

Job Description:

As a Patient Services Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a healthcare setting. This role requires excellent communication and organizational skills to manage patient interactions, schedule appointments, and maintain accurate records. The Patient Services Representative is responsible for ensuring a positive experience for all patients.

Key Responsibilities:

• Patient Interaction: Greet patients and visitors, ensuring a welcoming and professional environment. The Patient Services Representative must handle patient inquiries and provide information as needed.
• Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and cancellations. The Patient Services Representative must coordinate with healthcare providers to ensure efficient use of resources.
• Registration: Conduct patient registration, including verifying personal and insurance information. The Patient Services Representative must ensure all required forms are completed accurately.
• Billing and Payments: Assist patients with billing inquiries and process payments. The Patient Services Representative must handle transactions accurately and provide billing information.
• Communication: Maintain effective communication with patients, families, and healthcare providers. The Patient Services Representative must ensure clear and timely information exchange.
• Record Keeping: Maintain accurate and up-to-date patient records, including personal information, appointment details, and billing records. The Patient Services Representative must ensure all documentation complies with regulatory standards.
• Customer Service: Provide exceptional customer service, addressing patient needs and concerns promptly. The Patient Services Representative must resolve any issues and ensure patient satisfaction.
• Compliance: Adhere to all healthcare regulations and safety protocols, including patient privacy guidelines. The Patient Services Representative must maintain a high standard of professionalism and ethical conduct.

Requirements:

• Certification: Certification in medical office administration or a related field is preferred.
• Experience: Minimum of one year of experience in a similar role, preferably in a healthcare setting.
• Skills: Strong communication, customer service, and organizational skills. The Patient Services Representative must be proficient in handling patient interactions and administrative tasks.
• Technology: Proficiency in using electronic health records (EHR) and other office management systems.
• Problem-Solving: Ability to handle complex situations and make informed decisions. The Patient Services Representative must demonstrate strong critical-thinking skills.

Benefits:

• Competitive Salary: Attractive salary package commensurate with experience and qualifications.
• Professional Development: Access to ongoing training, certifications, and opportunities for career advancement within the organization.
• Supportive Work Environment: A collaborative and supportive team culture that values professional growth and excellence in patient care.

Qualifications:

• Educational Background: High school diploma or equivalent; additional education in medical office administration is preferred.
• Certifications: Certification in medical office administration or a related field is preferred.
• Experience: Demonstrated experience in patient services and customer service.
• Technical Skills: Proficiency in the use of office management software and technology.

If you are a dedicated professional with a passion for providing exceptional patient service and administrative support, we encourage you to apply for the role of Patient Services Representative.

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