Medical Associate

Job Description: Medical Associate

Position Summary:

We are currently seeking a motivated and versatile Medical Associate to join our healthcare team. The Medical Associate will play a pivotal role in supporting the delivery of high-quality patient care and ensuring the smooth operation of our clinic. This position offers a unique opportunity for individuals with a passion for healthcare to contribute to a collaborative and dynamic work environment. The Medical Associate will perform a variety of clinical and administrative tasks under the direction of healthcare professionals, making a meaningful impact on the well-being of our patients.

Primary Responsibilities:

• Greets patients and escorts them to exam room. Performs hand washing, weighs patients, takes vital signs and patient history, and documents chief complaint. May administer limited injections requested by a physician and supervised by a physician, registered nurse, nurse practitioner or physician assistant in accordance to established regulations, in conjunction with attending and passing Injection class
• Responds effectively to incoming patient calls and communicates pertinent information to physician or designee to provide for continuity and optimal care
• Appropriately communicates lab results, physician orders, and medication instructions to patients
• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients. Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit. Manage no-show list. Schedule waits list, follow-up, x-ray, referral appointments
• Prepares exam room for next patient and assures that supplies are stocked and available in anticipation of the provider's needs. Manages medical supply inventory and cleans equipment
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Obtaining expert level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed. Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account
• Reconciles daily cash deposit in accordance cash balance policy and procedures. Settlement of EDC credit card machines to include reconciliation of transactions against settlement
• Maintains patients' record/files and participates in the revenue cycle process
• Assists patients in scheduling appointments and obtains referral when necessary
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures. Work TES charge entry edits
• Completing basic Medical Assistant competencies in addition to departmental specific competencies
• Adheres to policies, procedures and regulations to ensure patient safety and regulations. May attend departmental meetings and provide constructive recommendations for areas improvement
• Coordinates Specialty referrals and appointments for all enrolled patients
• Completes prior authorizations (DME, HHC, stat testing, Specialty visits, etc.)
• Other duties as assigned

Required Qualifications:

• High School diploma or GED
• National Certified Medical Assistant (NCMA) Certification through the National Center for Competency Testing (NCCT) or active Certified Clinical Medical Assistant (CCMA) Certification through National Health career Association (NHA) OR completion of a Medical Assistant program and successful completion of NCMA through NCCT or CCMA through NHA within one (1) year from date of hire
• EMT certification in lieu of Medical Certificate and must pass the National Registry exam for EMT's
• Current BLS (Hands-on) Certification
• Experience utilizing excellent customer service skills
• Demonstrated proficiency in Windows navigation and a variety of MS Office software applications
• Demonstrated ability to type and enter data efficiently and accurately

Preferred Qualifications:

• 1+ years of related experience
• Demonstrated ability to work independently and willingness to learn
• Demonstrated ability to communicate effectively
• Demonstrated ability to multi-task and work under pressure
• Demonstrated attention to detail

The Medical Associate position offers an exciting opportunity for individuals looking to embark on a rewarding career in healthcare. If you are a motivated and compassionate individual with a desire to make a difference in the lives of others, we encourage you to apply.

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