Manager Patient Safety

OverviewFounded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.We offer the following benefits to support you and your family:Annual Incentive (Bonus) Program.Matching Retirement Program.Pension fully funded by the Hospital.Tuition Assistance for career growth and development.Health/Dental/Vision Insurance.Free Membership to our Care@Work program supporting child care, pet care, and adult dependent needs.Employee Assistance Program (EAP) for you and your family.Flexible spending accounts.Voluntary Protection: Group Accident, Critical Illness, and Identity Theft.Wellness Program.Paid Time Off (PTO).ResponsibilitiesPosition Summary:Oversees the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.Principal Duties and Accountabilities:Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.QualificationsEducation and Experience:Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.Minimum of three (3) years of risk management, patient safety and/or other related professional experience and a minimum of two (2) years of experience managing/supervising employees and/or vendors.Special Skills and Training:Experience with the event reporting process, root cause analyses, and event investigation/review.Experience with patient compliant/grievance investigations and prompt resolution.Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.Experience with risk and the implementation of HPI and cause analysis.Strong professional, organizational and interpersonal skills for working with teams, physicians, committees and senior management.Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians and staff at all levels of the organization.#LI-DHPay Range$54.01 - $78.31 /hourWe are an equal opportunity/affirmative action employer.

Dignity Health Culture:

Located in the dynamic community of Burbank, CA, Dignity Health is a beacon in the healthcare industry, offering diverse job opportunities for those dedicated to making a difference in healthcare services. As a premier healthcare provider, we are dedicated to excellence and innovation across various healthcare sectors, positioning us as a top choice for professionals seeking healthcare jobs near Burbank, CA. Our mission is to deliver unparalleled healthcare services to our community, a commitment that is at the core of our culture and motivates our ongoing search for passionate individuals to join our team.

Dignity Health has become a key player in the Burbank, CA healthcare landscape, not only by providing exceptional care but also by generating extensive employment opportunities for healthcare professionals. Whether you are a seasoned Manager Patient Safety or a recent graduate ready to embark on your healthcare career, Dignity Health offers a supportive and dynamic environment where your talents are valued and your professional development is encouraged. With our broad operations in Burbank, CA, we are continually seeking skilled individuals to fill roles in various categories, ensuring a steady demand for healthcare professionals in our community.

Dignity Health is at the forefront of addressing the growing need for quality healthcare in Burbank, CA, offering numerous job openings for those searching for healthcare positions in their vicinity. Our dedication to adopting the latest healthcare technologies and methodologies means our team is ever-expanding, with a keen interest in hiring professionals such as (RN) Case Managers for Assisted Living, Associate Dentists, Clinical Pharmacists, Field Training Audiologists, Occupational Therapists, Social Workers, and Staff Physical Therapists, who are eager to positively impact our patients' lives. Joining Dignity Health places you among a group of dedicated professionals committed to delivering the best healthcare in Burbank, CA, and beyond.

For individuals in Burbank, CA seeking healthcare jobs near them, Dignity Health offers a unique chance to work in a cutting-edge facility that prioritizes both the professional growth of its staff and the health of its patients. We recognize the significance of local employment opportunities in building a strong community and proudly provide a variety of positions that accommodate the diverse expertise within the healthcare field. From clinical roles like (RN) Case Managers, Associate Dentists, and Clinical Pharmacists to specialized positions such as Field Training Audiologists, Occupational Therapists, Social Workers, and Staff Physical Therapists, Dignity Health is eager to attract and retain top talent in and around Burbank, CA.

In conclusion, Dignity Health is more than a leader in healthcare; we are a significant employer in the healthcare sector within Burbank, CA. Our dedication to excellence in healthcare services is paralleled by our commitment to creating job opportunities for those seeking healthcare positions close to home. By choosing to grow your career with Dignity Health, you're not just joining a team of exceptional healthcare professionals; you're also contributing to the well-being of the Burbank, CA community. We invite you to explore the exciting career opportunities at Dignity Health and take the first step toward a rewarding healthcare career, right here in Burbank, CA.

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