Lead Process Improvement Consultant

POSITION SUMMARY:

The Lead Process Improvement Consultant will bring leadership, process improvement, and program management expertise to our clients who are implementing programs and/or innovating their work and managerial processes. They will provide program leadership and engage with all levels within the client organization. Proactively leads strategy development and implementation planning at ForHealth Consulting, and oversee the project team, ensuring the project is completed successfully.

ESSENTIAL FUNCTIONS:

• Serves as a change agent; developing, coordinating, facilitating and leading complex Lean/continuous improvement projects aligned with ForHealth Consulting Strategic Plan.
• Leads cross-functional project teams with the goal of implementing Strategic initiatives.
• Coaches leaders on the effective implementation of the Strategic Plan.
• Builds internal process improvement and project management capacity by designing management systems and developing skillsets of others through coaching.
• Leads program strategy planning, including market analysis, cost model development, program governance, program staffing and support model. Integrates best practices into planning and implementation.
• Leads project management development activities for projects and programs.
• Works with client leadership teams to develop and deploy requisite implementation start-up deliverables including the charter, the risk analysis/migration strategies, decision rights matrices, and training plans implementation plan.
• Actively seeks to increase client base through networking, prospecting, leveraging ally relationships and generating referrals from existing clients and professional networks.
• Partner with the Managing Directors, Subject Matter Experts and Sales Operations to provide expert consultation on responses to solicitations and new business opportunities while respecting the submission deadlines. Make Go/No-go recommendations in alignment with BTS business plan and revenue/margin targets. Develop competitive cost proposals and compelling explanation of services that position ForHealth Consulting to win. Communicate each no-go recommendation to senior leadership including all justifications for not pursuing the new business.
• Evaluates and manages project milestones and takes corrective action when necessary to maintain alignment with client expectations.
• Trains/coaches members in the use of process improvement principles, methods, and techniques.
• Communicate the status of major milestones, identify potential project risk or delays with mitigation strategies and contingency plans, provide direction to project teams and conduct regular status meetings with key stakeholders to review project activities.
• Develops and executes contingency plans in order to keep the project on schedule.
• Develops training plans where appropriate.
• Manages, motivates, and oversees project team personnel.
• Employs best practices around Process Improvement, team management and communication.
• Implements and manages project dashboards, status reporting, and communication materials.
• Coordinates client project team meetings, including development of meeting agendas.
• Assess the performance of project team members and contribute to performance evaluations.
• Surface and/or support cross functional business challenges and dependencies; proactively create and implement solutions.

REQUIRED QUALIFICATIONS:

• Master’s degree in Health Care Administration, Public Health, or related field; or equivalent.
• 7-9 years of project management experience, including creating project plans, and leading others from project kick-off to closure.
• Ability to persuade and facilitate issue resolution.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, communication, presentation, and analytical skills.
• Ability to travel.

PREFERRED QUALIFICATIONS:

• Lean/Six Sigma Black Belt
• Project Management Professional (PMP) certification.
• Certification and/or training in a nationally recognized Change Management Methodology.