Concierge/ Resident Ambassador

Concierge/ Resident Ambassador

RATE: $17- $20 Per Hour

Bilingual English/Spanish preferred.

BENEFITS:

Purpose of Job Position

The primary function of the Concierge is to support and promote the interests of the Residents.

Job Function

Every effort has been made to identify the essential functions of this position.However, it in no way states or implies that these are the only duties you will be required to perform.The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

Principle Functions

·The goal of this position is to provide Residents with companionship, emotional support and to facilitate communication between the patient and the staff on the unit. This may be done by filling in the gaps wherever necessary to ensure that Resident needs are met in a timely, dignified manner. In order to accomplish this goal, the Concierge must communicate the needs of the Residents to various departments and follow up to ensure that the issue is resolved and/or that the Residents’ needs are met. The Concierge is there to help not only the Residents but, can assist the staff also with non-nursing duties such as obtaining ice for a Resident, adjusting pillows, reading mail, and answering any questions they can.

·The Concierge is also responsible for ensuring that all new admissions (throughout the facility) feel welcome during the admission process.This will be achieved by coordinating with all applicable departments to make sure that all vacant rooms are prepared for new admissions and visiting with the resident daily for the first full week of admission to assist with adjustment. After the first week, the resident will be followed up on three times a week going forward until discharge, transitioned to long term or identified as a resident who needs extra Concierge services (to be identified by Administration and/or Director of Nursing.)

·The Concierge will follow up with all long-term residents on a monthly basis unless otherwise instructed.

·The Concierge will walk all floors daily, regardless of whether there is a resident to follow up on, to insure the overall well-being of the floor including staff and residents.

·The Concierge will also assist the admissions department in procuring signed admission agreements and performing audits.

·Responsible for admission agreements audits.

Duties and Responsibilities

Duties include but are not limited to:

·Work with the Admissions Department to ensure that the units are aware of all new admissions coming and coordinate with nursing staff to ensure that any necessary equipment is available (i.e. bed, mattress, oxygen, etc.).

·Check and prepare the rooms for new Residents, including but not limited to:

oEnsure that previous resident’s personal belongings have been packed and removed from the room;

oEnsure that terminal cleaning has been done;

oEnsure that bed is made, lights and call bell are working;

oEnsure that TV is functioning and remote is present.

·Put together welcome baskets with essentials for the Residents (when applicable)

·Greet and escort each new Resident from the lobby to their room.

·Listen, encourage and console Residents when able as well as interact with family members and provide support.

·Answer call bells and assist Resident if able.If not able to personally assist, ensure that Resident request is made known to appropriate staff and let Resident know that they will be assisted shortly.Follow up with Resident to ensure that needs have been met.

·Receive and refer Resident complaints/concerns to the appropriate individuals through the Grievance Process.

·Establish good working relationships with the Residents, families and the facility’s staff.

·Attend scheduled in-service training and supervisory meetings.

·Attend all scheduled Resident Council meetings.

·Provide tours on off times or when admissions staff is not available.

·Assist with coordinating room changes when Residents change from STR to LTC.

·Complete Concierge follow-up-form within 48 business hours of admission as well as before planned discharge.

·To email daily progress reports to administrative staff to insure effective communication of trending issues.

·Arrange for laundry to bring up belongings from storage for Residents who are readmitted from hospital.

·Prepare and distribute gift bags for Residents being discharged to the community, including ordering items for these bags.

·Other tasks as deemed appropriate by Administrator.

·Monitoring scheduled smoking sessions.

Working Conditions

The Concierge works throughout the facility and on the rehabilitation unit.

Education

Must possess a high school diplomaor GED.

Specific Requirements

·Must be able to read, write, speak, and understand the English language.

·Must possess the ability to make independent decisions when circumstances warrant such action.

·Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

·Must be able to read and interpret financial records, reports, etc.

·Must be knowledgeable of computer systems, system applications, and other office equipment.

Physical and Sensory Requirements (With or Without a Reasonable Accommodation)

·Must be able to move intermittently throughout the workday.

·Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.

·Must meet the general health requirements set forth by the policies of the Facility, which may include a medical and physical examination.

·Based on the Occupational Safety and Health Administration's Guidelines for Nursing Homes Ergonomics for the Prevention of Musculoskeletal Disorders and the American Conference Governmental Industrial Hygienists' Threshold Limit Values for Lifting the Facility has identified that this job may require the lifting of residents, equipment, or other objects.Accordingly, this job may require a minimum of 5 pounds and a maximum of 25 pounds lifting, periodically and or as needed.